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FLIGHT TICKETS
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TERMS OF THE AIRLINES
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The airline tickets available
through the Website are subject to the terms & conditions of the
concerned airline, including but not limited to cancellation and
refund policies.
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KKT merely acts as a
facilitator to enable the User to book a flight ticket. The contract
of service for utilization of the flight is always between the User
and the concerned airline.
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Airlines retain the right
to reschedule flight times, route, change or cancel flights or
itineraries independent of and without prior intimation to KKT. As a
facilitator KKT has no control or authority over the logistics of the
airlines and therefore is not liable for any loss, direct or
incidental, that a User may incur due to such change or cancellation
of a flight.
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Different tickets on the
same airline may carry different restrictions or include different
services and price.
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The baggage allowance on
given fare is as per the terms decided by the airline, and KKT has no
role to play in the same. Some of the fares shown in the booking flow
are "hand baggage fares" which do not entitle the User for
free check in baggage and therefore the User will be required to pay
separately for check in baggage. The prices for adding check-in
baggage to a booking may vary from airline to airline. The User is
advised to contact the airlines for detailed costs.
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CODE SHARE
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Some airlines enter into
"code share" agreements with other Airlines. This means
that on certain routes, the airline carrier selling or marketing the
flight ticker does not fly its own aircraft to that destination.
Instead, it contracts or partners with another airline to fly to that
destination. The partner airline is listed as "operated by"
in the booking flow.
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If your flight is a code
share, it will be disclosed to you in the booking process and prior
to payment.
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KKT will disclose any such
code-share arrangements to the User, only when the ticketing airline
discloses it to KKT in the first place.
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PRICING
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The total price displayed
on the Website on the payment page usually includes base fare,
applicable government taxes and convenience fee. Users are required
to pay the entire amount prior to the confirmation of their
booking(s). In the event the User does not pay the entire amount, KKT
reserves its right to cancel the booking. User agrees to pay all
statutory taxes, surcharges and fees, as applicable on the date of
travel.
To avail infant fares, the age of the child must be under 24 months
throughout the entire itinerary. This includes both onward and return
journeys. If the infant is 24 months or above on the return journey,
User will be required to make a separate booking using a child fare.
Any infants or children must be accompanied by an adult as per the
terms of the airlines.
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TRAVEL DOCUMENTS
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It shall be the sole
responsibility of the User to ensure they are in possession of valid
travel documents such as identity proof, passport, visa (including
transit visa) etc. to undertake the travel. User agrees that in case
of inability to travel for not carrying valid travel documents, KKT
shall in no way be held liable.
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User understands that the
information (if any) provided by KKT regarding the travel documents
is only advisory in nature and can't be considered conclusive. The
User shall ensure checking the requirements of travel with the
respective airlines of the respective jurisdictions the User may
transit through or choose to visit.
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CHECK-IN TERMS
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User should check with the
airlines directly regarding the check-in timings. Usually, check-in
begins 2 hours before departure for domestic flights, and 3 hours
before departure for international flights.
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User should carry valid
identification proofs, passport, age proofs as may be required to
prove the identity, nationality and age of the passengers travelling
on a ticket, including infants.
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USE OF FLIGHT SEGMENTS
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In the event User does not
embark on the onward journey, the entire PNR pertaining to that
booking shall be automatically cancelled by the airline. In such a
scenario KKT has no control in the said process nor will be obligated
to provide alternate bookings to the User. The cancellation penalty
in such an event shall be as per the applicable airline rules.
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CHANGES TO EXISTING BOOKING
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Any changes that are made
to any existing booking shall be subject to certain charges levied by
the respective airline, apart from the service fee charged by KKT.
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The User shall be
obligated to pay applicable charges in the event of any alteration or
modification to an existing booking. However, depending on the
airline's policy and fare class, charges for changes or modifications
to existing bookings may vary.
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REFUND
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Refunds will be processed
as per the airline fare rules and cancellation policy. Such refunds
shall be subject to KKT receiving the same from the airlines.
However, the convenience fee paid to KKT paid at the time of booking
is a non-refundable fee.
All cancellations made directly with the airline need to be intimated
to KKT, in order to initiate the process of refund. The processing
time for refunds may vary depending on the mode of payment, bank etc.
The refund shall be processed after deducting the KKT service fee
which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the
payment was made. For example, if the User used a credit card, KKT
will make an appropriate charge reversal to the same credit card;
like-wise if the User used a debit card, KKT will credit the money to
the same debit card.
In the event of cancellation and refund of partially utilized
tickets, upfront discount and promo code discount availed at the time
of booking would be deducted from the refund amount.
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HOTELS
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ROLE OF KKT AND LIMITATION OF LIABILITY OF KKT
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KKT acts as a facilitator
and merely provides an online platform to the User to select and book
a particular hotel. Hotels in this context includes all categories of
accommodations such as hotels, home-stays, bed and breakfast stays,
farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of
the hotel, images, room type, amenities and facilities available at
the hotel are as per the information provided by the hotel to KKT.
This information is for reference only. Any discrepancy that may
exist between the website pictures and actual settings of the hotel
shall be raised by the User with the hotel directly, and shall be
resolved between the User and hotel. KKT will have no responsibility
in that process of resolution, and shall not take any liability for
such discrepancies.
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INFORMATION FROM THE HOTEL AND THE TERMS OF THE
HOTEL
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The hotel booking voucher
which KKT issues to a User is solely based on the information
provided or updated by the hotel regarding the inventory
availability. In no circumstances can KKT be held liable for failure
on part of a hotel to accommodate the User with a confirmed booking,
the standard of service or any insufficiency in the services, or any
other service related issues at the hotel. The liability of KKT in
case of denial of check-in by a hotel for any reason what-so-ever
including over-booking, system or technical errors, or unavailability
of rooms etc., will be limited to either providing a similar
alternate accommodation at the discretion of KKT (subject to
availability at that time), or refunding the booking amount (to the
extent paid) to the User. Any other service related issues should be
directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and KKT has no say
whatsoever in admission or denial for admission by the hotel.
Unmarried or unrelated couples may not be allowed to check-in by some
hotels as per their policies. Similarly, accommodation may be denied
to guests posing as a couple if suitable proof of identification is
not presented at the time check-in. Some hotels may also not allow
local residents to check-in as guests. KKT will not be responsible
for any check-in denied by the hotel due to the aforesaid reasons or
any other reason not under the control of KKT. No refund would be
applicable in case the hotel denies check-in under such
circumstances.
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RESPONSIBILITIES OF THE USER
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The User would be liable
to make good any damage(s) caused by any act of him/ her/ or their
accompanying guests (willful/negligent) to the property of the hotel
in any manner whatsoever. The extent and the amount of the damage so
caused would be determined by the concerned hotel. KKT would not, in
any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check
into the hotel.
The User has to be in possession of a valid identity proof and
address proof, at the time of check-in. The hotel shall be within its
rights to deny check-in to a User if a valid identity proof is not
presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will
be as per hotel policy & terms. Early check-in or late check-out
request is subject to availability and the hotel may charge an
additional fee for providing such services.
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ADDITIONAL CHARGES BY THE HOTEL
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The booking amount paid by
the User is only for stay at the hotel. Some bookings may include
breakfast and/ or meals as confirmed at the time of booking. Any
other services utilized by the User at the hotel, including laundry,
room service, internet, telephone, extra food, drinks, beverages etc.
shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like
Christmas, New Year's Eve or other festivals as decided by the hotel.
All additional charges (including mandatory meal surcharges) need to
be cleared directly at the hotel. KKT will have no control over
waiving the same.
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PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
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Booking of a hotel can
either be "Prepaid", or "Pay at hotel" as per the
options made available by a hotel on the Website of KKT.
In "Prepaid" model, the total booking amount is paid by the
User at the time of booking itself. Such total booking amount
includes the hotel reservation rate, taxes, service fees as may be
charged on behalf of the actual service provider, and any additional
booking fee or convenience fee charged by KKT.
At the hotel's or KKT's sole discretion on case to case basis, the
User may also be provided with an option to make a part payment to KKT
at the time of confirmation of a booking. The balance booking amount
shall be paid as per the terms of the bookings. For security
purposes, the User must provide KKT with correct credit or debit card
details. KKT may cancel the booking at its sole discretion in case
such bank or credit card details as provided by the User are found
incorrect.
For security purposes, the User must provide KKT with correct credit
or debit card details. KKT may cancel the booking at its sole
discretion in case such bank or credit card details as provided by
the User are found incorrect.
Payment can be made either in INR or any other foreign
exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a
transaction fee when the card issuer and the merchant location (as
defined by the card brand, e.g. Visa, MasterCard, American Express)
are in different countries. If a User has any questions about the
fees or any exchange rate applied, they may contact their bank or the
card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other
persons, on behalf of whom the booking is made, to present a credit
card or cash deposit upon check-in to cover additional expenses that
may be incurred during their stay. Such deposit is unrelated to any payment
received by KKT and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect
the entire payment against the booking at the time of check-in. In
case of international bookings, the payment will be charged in local
currency or in any other currency, as decided by the hotel. For
security purposes, the User must provide KKT with correct credit or
debit card details. KKT may cancel the booking at its sole discretion
in case such bank or credit card details as provided by the User are
found incorrect.
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BUS
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ROLE OF KKT
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KKT only provides a
technology platform that connects intending travelers with bus
operators. It doesn't operate any bus or offer the service of
transportation to the User. KKT also doesn't act as an agent of any
bus operator in the process of providing the above-mentioned
technology platform services.
The bus ticket booking voucher which KKT issues to a User is solely
based on the information provided or updated by the bus operator
regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat
availability and any other details pertaining to the bus service are
provided by the respective bus operator and KKT has no control over
such information provided by the bus operator.
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LIMITATION OF LIABILITY OF KKT
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In its role as a
technology platform to facilitate transactions between the bus
operators and the Users, KKT shall not be responsible for the
operations of the bus operator including, but not limited to the
following:
·
Timely
departure or arrival of the bus;
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The
conduct of bus operator's employees, representatives or agents;
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The
condition of the bus, seats etc. not being up to the customer's
expectation or as per the description provided by the bus operator;
·
Cancellation
of the trip due to any reasons;
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Loss
or damage of the baggage of the customer;
·
The
bus operator changing a customer's seat for any reason whatsoever;
·
Bus
operator informing a wrong boarding point for the issuance of the
booking confirmation voucher, or changing such boarding point
eventually with or without any notification to KKT or the User;
·
Bus
operator using a separate pick-up vehicle to transport the User from
the designated boarding point to the actual place of departure of the
bus.
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RESPONSIBILITIES OF THE USERS
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Users are advised to call
the bus operator to find out the exact boarding point, or any
information which they may need for the purpose of boarding or travel
in that trip.
At the time of boarding the bus, Users shall furnish a copy of the
ticket, and any valid identity proof like aadhar card, passport, PAN
card or voter identification card or any other identity proof issued
by a government authority.
Users are required to reach the boarding place atleast 30 minutes
before the scheduled departure time.
All tickets issued shall be non-transferable.
User needs to compulsorily obtain a bus ticket at the regular fare in
case a child above the age of 5 years is accompanied by them, unless
otherwise a particular bus operator specifies otherwise in their
terms and conditions.
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CANCELLATION OF TICKET
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Cancellation of tickets
can be done either through the User's login in the KKT's website or
mobile application, or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned
on the ticket.
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CABS
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DEFINITIONS
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"Cab" as may be
used in this document includes all categories of transport vehicles
like sedans, hatchbacks, sport utility vehicles, multi utility
vehicles, and any other vehicle meant for transporting passengers.
"Cab Operator" means all the cab operators providing their
vehicles alongwith their drivers;
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TYPES OF CAB BOOKINGS FACILITATED BY KKT
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KKT provides following
types of options to its User(s):
·
Outstation Cab: This enables User(s)
to book vehicles operated by cab operators having All India Tourist
Permit (AITP) vehicles and operating between two separate cities. On
the basis of the demand/requirement of the User, KKT as a facilitator
connects the User with the concerned cab operator.
·
Car Rental (intracity and
intercity): This enables User to
book vehicles operated by cab operators having AITP license on
hire/rental basis. This service shall be provided for both intercity
and intracity on exclusive basis by booking the entire Vehicle of the
cab/taxi operators.
·
Airport Drop: This shall
exclusively cater to the needs of User intending to travel from and
to the Airport. The service provided is intracity in nature and shall
not facilitate the User to book intercity Airport drops.
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ROLE OF KKT AND LIMITATION OF LIABILITY
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KKT does not operate cab
services on its own. In order to provide a comprehensive choice of
cab services, cab types and prices to User, it has tied up with many
Cab Operators.
KKT acts only acts a facilitator between the Cab Operator and User.
The transaction is always between the Cab Operator and the User.
It is the sole responsibility of the Cab Operator to ensure it has
all the requisite licenses, approvals, insurance and permits from
appropriate authorities required to undertake the travel booked. KKT
gives no warranty or assurance in regard to requisite licenses,
approvals, insurance and permits which the Cab Operator is supposed
to obtain from appropriate authorities.
KKT shall not be responsible in any manner whatsoever for any claims
with respect to the trip including without limitation, claims
pertaining to timeliness, safety, continuity, uninterrupted travel,
quality, conditions of vehicle or driving skill, the Cab not departing
or reaching on time, behavior of the cab driver, interiors of the
Cab, cancellation of the trip by the Cab Operator due to any reason
whatsoever, the baggage of the User getting lost, stolen or damaged,
the Cab Operator providing a different type of Cab to the User, the
User waiting at the wrong boarding point, the User being dropped to
nearest location by the driver of the Cab due to any unavoidable
circumstances, or any act or omission of Cab Operator causing
accident, loss of life to the User.
KKT will not be liable to User or to any other person for any direct,
indirect, incidental, punitive or consequential loss, damage, cost or
expense of any kind whatsoever and howsoever caused from out of the
information derived by User through usage of Website, in so far as
such information is provided by the Cab Operator.
In case of break down or accident of Cab where Cab Operator has been
unable to make alternative arrangement, KKT shall provide
proportionate refund to User for uncovered distance. Any claims,
liabilities or legal costs arising out of such event shall be borne
by the Cab Operator.
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PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
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Booking of a Cab can
either be "Prepaid", or "Part Payment" as per the
options made available by the Cab operator on the Website of KKT.
In "Prepaid" model, the total booking amount is paid by the
User at the time of booking itself. Such total booking amount
includes the base fare, applicable taxes, and any additional booking
fee, service or convenience fee charged by KKT.
In "Part Payment" model, the User is required to pay a
specific percentage of the total booking amount at the time of making
the booking and balance payment shall be made directly to the driver
at the time of check-in.
Any booking is subject to applicable cancellation policy set out on
the booking page or as communicated to the User(s).
In case of Car Rental and Outstation Cab bookings, the booking amount
paid does not include toll charges, interstate taxes, passenger taxes
or any other applicable levies and the same shall be borne by the
User.
Expenses like toll charges, permit charges, parking charges, entry
fees, Service Tax & any other Government Tax as per Government
guidelines are to be borne by the User and paid directly to the
driver.
The estimate cost provided at the time of booking is not to be
construed as the final pricing for your trip unless specifically
indicated. The final amount for your trip will be calculated based on
actual usage (number of Kilometers and hours). Distance and time are
calculated from garage to garage and not from the pick-up of the User
for both within city and outside city trips.
The travel allowance wherever applicable has to be paid directly to
the driver.
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RESPONSIBILITIES OF THE USERS
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The User must carry a
valid photo-id proof during the trip and present the same to the Cab
Operator or driver of the Cab before boarding the Cab. In the event
of a mismatch in the identity of the User or traveler, the Cab
Operator or the driver of the Cab may, at their discretion, deny
boarding to such User.
Cab Operator is obligated to commence the trip as soon as the User
boards the Cab. User shall report to KKT in case the driver denies to
commence the trip for any reason whatsoever.
User shall board the Cab on or within such time as informed at the
time of booking or provided in the booking voucher. In case the User
fails to board the cab within the given timeline, Cab Operator will
have the liberty to cancel the booking without informing the User.
User will not have any right, title or interest in the Cab provided
for the given trip.
Once a Trip is booked by User, changes in departure time, boarding or
dropping points are not permitted.
Any failure by User to board the Vehicle within the given timelines
at the boarding point or trip commencement point, shall result in
forfeiture of the total booking amount paid by the User without any
refund rights.
User shall stop and take breaks at specified places only. User shall
avoid taking additional breaks except in case of emergency.
User shall be responsible and liable for their own safety and
security of luggage. KKT shall not be responsible for any loss to
User or their luggage in any event.
In the event of any dissatisfaction with any of the services provided
by Cab Operator or KKT, the matter must be reported directly to Cab
Operator or KKT, in order that appropriate action may be taken to
remedy the problem.
The booking made by the User should be strictly for tourism purposes
only.
The trip should be undertaken in the User's personal capacity and
shall not be used for profit making in any commercial context.
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DO's AND DON'Ts FOR THE USER
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THE USER SHALL:
·
Arrive
on time at the appointed pick up point as mutually agreed with Cab
Operator;
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Maintain
and ensure good and humble conduct with Cab Operator during the trip
and on failure to do so, Cab Operator may require such User to
disembark the Cab;
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Prior
to commencement of trip, check and agree with Cab Operator on
dimension/weight of the luggage that can be accommodated in the boot
space of the Cab;
·
Check
the starting time and the reading on the odometer at the start of the
trip. Disputes regarding the same will not be acceptable after
completion of journey.
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THE USER SHALL NOT:
·
ask
Cab Operator to violate any traffic rules, or the city police or
government rules or other applicable laws for any reason whatsoever;
·
coerce
Cab Operator to overload the boot space of the Vehicle with the
User's luggage;
·
use
services offered under this head for any purpose which is unlawful or
illegal under the applicable laws;
·
insist
on disembarking at any place expect the point of drop as provided by
the User at the time of booking;
·
board
the Cab if he/ she is intoxicated or under influence of any drug or
similar abusive substances.
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TRAIN
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ROLE OF KKT
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KKT only acts as a
facilitator for booking of train tickets and provides intending
travelers merely with a platform to search for desired train tickets
to be booked through IRCTC. All bookings or train reservations made
through KKT are subject to the applicable Terms & Conditions as
set out by Indian Railways.
KKT has no control over the booking flow, scheduling/re-scheduling,
cancellations, confirmation from RAC to confirmed, delays, meal and
berth preferences or any other lack or deficiency of services. Liability,
if any, for the above-said stands against the Indian Railways.
Change in boarding point and name of passenger are not supported by
the Website. For complete information on ticket amendments please
read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.
Train functionality on the Website will not be functional between
2345 hours to 0030 hours or as specified by IRCTC due to system
downtime or any other reason beyond the control of KKT.
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RESPONSIBILITIES OF THE USERS
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At the stage of booking of
e-tickets, customers will be automatically diverted to
www.irctc.co.in website/app to input their IRCTC login credentials.
Passengers are required to remember their IRCTC user name and
password in order to book trains on KKT's Site.
E-tickets are booked and issued through Indian Railways only. Users
can book a maximum of 6 seats/ berths in a booking. Seat/ berth
allotment is done by Indian Railways based on their allocation logic.
KKT does not guarantee allotment of preferred seat/ berth.
Only passengers with a confirmed e-ticket are permitted to board the
train.
Passengers are required to carry valid ID Proofs at the time of
travel or boarding the train.
Please visit including www.irctc.co.in or http://www.indianrail.gov.in for all relevant
information/ queries pertaining to your bookings.
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PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
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KKT's service charges are
non-refundable.
Bookings can only be cancelled through the app or the website;
offline cancellations are not permitted.
The bookings made on KKT's Site are subject to cancellation policy
and charges levied by the Indian Railways. It may vary depending on
the cancellation time and booking quota (tatkal/ general/ ladies/
premium etc.).
Railways automatically cancel the fully waitlisted e-tickets after
chart preparation. The refund in such cases gets automatically
credited to your bank account used for booking such tickets after
deduction of KKT's charges.
Railways may offer special concessions/ discounts for senior
citizens, female passengers and children. The amount or extent of
concession is not decided by KKT. All customers are advised to check
latest railways policies for applicable discounts.
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ACTIVITIES AND OTHER SERVICES
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DEFINITIONS
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'Activity' includes day
tours & sightseeing, spa & wellness, adventure sports,
cruise, theme/ amusement parks, buffets & dining or any other service/product
booked on the Website.
The provider of the Activity will be referred as 'Activity Provider',
who shall be solely responsible for provision of the products/
services booked by the User.
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ROLE OF KKT AND LIMITATION OF LIABILITY
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KKT's role is limited to
facilitating the procurement of an Activity service by the User from
the Activity Provider. The transaction or the service fulfilment
relation is always between the User and the Activity Provider
KKT shall not provide pick up and drop facility for any Activity
unless otherwise explicitly mentioned in the confirmation of the
reservation.
KKT shall not be liable or responsible for:
·
Any
damage or loss, injury, accident, death, breakdown, irregularity,
delay/change in schedule, cancellation without cause, inaccurate
information, deficiency of service/product, or cancellation due to
conditions not under the control of Activity Provider;
·
The
health, safety and well-being of the User in the course of availing
the Activity or thereafter;
·
Any
incidental or ancillary services which is directly purchased by the
User from the Activity Provider;
·
Any
incorrect information provided by the Activity Provider.
The maximum liability of KKT will be limited to refund of booking
amount which was received by KKT for reservation of the Activity.
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RESPONSIBILITIES OF THE USERS
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The User agrees to comply
with the terms and conditions of Activity Provider in addition to KKT's
User Agreement and Terms of Service.
The User will be required to present the booking / confirmation
voucher issued by KKT in order to avail the Activity.
The User shall further be in possession of valid documents viz.
identity proof, address proof, passport in case of Activity booked
outside India or any other document as specified by the Activity
Provider in order to utilize the Activity booked.
The User may be required to sign a waiver/consent form, safety
procedure form, medical declaration or other document before availing
the Activity where mandated by the Activity Provider.
The User shall reach out to Activity Provider directly for any
concerns subsequent to the confirmation of reservation.
The User should ensure that he qualifies all the eligibility criteria
for availing the Activity including but not limited to age limit,
weight limit, medical conditions etc. User understands that in case
he is found unfit or illegible for the Activity, Activity provider
may or may not allow the User to avail the said Activity.
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PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
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Reservations will be
subject to cancellation and refund policies of the Activity Provider
which may vary from time to time.
KKT may charge applicable taxes or service charge, convenience fees
etc. wherever applicable.
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SPECIAL OFFERS AND COUPONS
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The following terms will
additionally apply to any coupon provided by KKT:
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KKT
responsibility is limited to sharing the coupon with the User subject
to receipt of payment from the User;
·
The
redemption of coupon is User's responsibility, and providing the
service will be the Activity Provider's responsibility;
·
The
expiry date of the coupon shall be mentioned on the coupon and the
User will not be able the use the coupon subsequent to the date of
expiry;
·
The
coupon is not redeemable for cash;
·
The
coupon once purchased cannot be refunded or cancelled.
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VISA SERVICES
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ROLE OF KKT AND LIMITATION OF LIABILITY
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KKT solely acts as a
facilitator for visa processing and is not responsible for grant or
rejection of User(s) visa in any manner whatsoever. Issuance of visa
is a sole decision of concerned Embassy.
Services offered by KKT should not be considered or construed as Visa
advisory or consultancy in any manner as it acts on the instruction
of the User.. User understands that he is solely liable to understand
the requirement of Visa to undertake his travel booked for the
desired destination country/Countries and then instruct KKT
accordingly to initiate the Visa application process.
KKT role is limited to informing the User about the documentary
requirements for applying for a visa of a specific country or
jurisdiction, collecting those documents as provided by the User, and
submitting those documents to the respective embassy or high
commission. Such requirements for making a visa application
(including, but not limited to, documentation, fees and time frames)
are provided by KKT on the basis of the information provided by the
respective embassy or high-commission. KKT cannot and will not advise
on the merit, completeness, or the suitability of the documents, or
the likelihood of approval or rejection of the visa being applied
for.
KKT may also inform the average time taken for the processing of a
visa application by the respective embassy or high commission.
However it is User's responsibility to approach KKT for application
of Visa in a time bound manner so as to secure Visa prior to the date
of departure.
Each country has varying requirements for passport and visa. For
instance, certain nations require a minimum number of blank pages in
succession or certain minimum balance period of validity of the
passport. These requirements are established by those respective
countries and are subject to change without notice. While KKT will
make best efforts to ensure that its User(s) are given, correct and
updated information, there may be instances where the requisite
information is not made available to KKT, as a result of which KKT
may not be able to provide the same to its customers. In such cases, KKT
will not be held responsible for any inaccuracy in such information.
The approval or rejection of visa is at the sole discretion of the
respective embassy or the high commission to which the visa
application is submitted. KKT has no role in either assessing or
processing the visa application. Such approval or rejection depends
on a lot of factors, such as the information provided by User,
current or previous nationality, place of application of visa,
residence, gender, age, profession, recent travel and religion.
On the User's behalf, the concerned consulate, embassy or high
commission, may call the User for a face to face interview, at its
sole discretion. KKT shall have no role to play in this process. KKT
will however inform the User about the date, time and any other
requirements as communicated by the concerned Embassy or High
Commission for the interview.
KKT may also appoint third party vendors for the visa application
process for different countries. Such third-party vendors will be
responsible for applying for the visa of customers for the respective
countries they have been appointed for.
For visa applications where submission of passports is required, KKT
shall take all necessary steps to ensure that the passport is safely
delivered to the User. However, KKT shall not be held liable if the
passport is lost in transit or misplaced by the logistics service
provider.
The countries for which the visa application services are being
offered is mentioned in the visa section of the desktop site and the
mobile app. The list of countries is subject to change at the
discretion of KKT.
KKT shall not be held liable for the acts and omissions of any
consulate, embassy, authorities in delaying or not issuing the visa
for any reason whatsoever. KKT also cannot be held liable for any
incidental cost/expenses in connection thereto incurred by the User.
In certain instances, even when a visa is issued, the User may be
denied entry as it is the local immigration authorities which have a
final say on entry decision.
In addition to Visa certain countries may require additional
conditions to be fulfilled. For example an "OK TO BOARD"
approval may be required for User(s) travelling to Dubai. User
understands that it is the complete discretion of the concerned
Airline/ department to grant or reject "ok to board" and KKT
has no role to play in this regard. KKT merely acts as a facilitator
between the User and the concerned department/ Airlines for
application of OK TO BOARD. User(s) are required to provide valid
communication details (mobile number/ email id) at the time of
applying for the Visa / OK TO BOARD services, as these will be the
only point of contact for timely update on the status of User Visa /
OK TO BOARD application by KKT.
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RESPONSIBILITIES OF THE USERS
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By engaging KKT to
facilitate the process of visa application, User authorizes KKT to
file necessary visa application along with visa fees, embassy charges
on his/ her behalf to concerned embassy.
The User undertakes to provide the documents required for the
processing of the visa, promptly to KKT. The User further undertakes
that the documents submitted are genuine and further the information
provided by the customer is true and correct. KKT shall bear no
responsibility to verify the genuineness of the documents or the
information provided.
User(s) are also required to provide to KKT all necessary and correct
information, to allow KKT to submit application for visa processing.
Such information may include, but is not limited to, the User name,
address, contact details, holiday destination, and any other
information which KKT considers necessary for the purpose of
processing the User's visa application.
Once KKT returns passport and documents of a User to him/her, it is
their responsibility to check that all requisite visas have been
obtained and details mentioned therein are correct and matches to
their travel itinerary. User shall also check his/her personal
details mentioned on the visa issued.
In case of rejection, if User wishes to reapply/appeal against
rejection of the visa, KKT shall do the same strictly pursuant to the
instructions of the User. The reapplying/appeal shall be a fresh
transaction and the User will be liable to pay the applicable fee for
such reapplying/appeal process alongwith service fee to KKT. Unless
otherwise applied by the User, KKT will not initiate reapplication of
any visa application.
In certain cases, the third-party vendor appointed by KKT may refuse
to submit the User's visa application basis the credentials of a
User, which may be decided on the basis of the documents submitted by
the User. This will be done only in cases where the vendor is of the
opinion that there exists a substantial risk of the visa being
rejected. In such cases, if certain additional documents are
required, the same will be informed to the User, and the application
would be submitted only if the such additional documents are
submitted and are found to be in order. However, if the application
is not submitted by the vendor, the visa fee shall be refunded but
the service fee of KKT shall remain nonrefundable.
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PAYMENTS AND OTHER CHARGES
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KKT will charge the User a
service fee towards the cost of providing the services of submitting
the application on the User's behalf to concerned embassy. This
service fee is in addition to the visa fees, embassy charges and
other similar fees by whatever name called or as prescribed by the
respective embassy. User shall pay the such service fee to KKT at the
time of engaging KKT to provide the visa related services. KKT will
not be liable to refund the service fees for any reason what-so-ever,
even if the User ultimately decides not to submit the visa
application, or if the visa application gets rejected.
In addition to the aforesaid service fees, any charges for logistics,
i.e. pick up of documents, collection of passports, courier charges
etc. or any other cost incurred by KKT beyond its regular scope of
work shall be separately payable to KKT by the User.
Embassy fees, taxes, other charges which are not there under the
control of KKT are subject to changes made by embassies or government
authorities without prior notice to KKT, and KKT cannot be held
liable for this. Such fees, taxes and other charges are not
refundable after the visa application is submitted to the respective
embassy. The aforesaid is as per the guidelines of the respective
embassy, and KKT has no control over the same.
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OUTBOUND AND DOMESTIC TOURS
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DEFINITIONS
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"Independent
Contractors" means hotelier or hotel owner, owner of any
airlines or shipping company or railway ferryboat owner, coach owner,
or any other person or organization which has been selected to render
services to the User.
"Outbound Tour" means a tour operated by KKT outside of
India and includes, but is not limited to, brochure tours, special
tours, packages, cruise, sightseeing, carnival, cosmos, star cruise
etc.
"Tour Cost" means total booking cost of all the services
booked by the User for his outbound tour.
"Booking Fees" means a non-refundable fee or token money
deposited at the time of booking by the User.
"Brochure" means catalogue, leaflet, e-mail or any other
document containing the details about the itinerary and activities on
an outbound tour.
"Infant" means a person below the age of 2 years and child
means a person above the age of 2 years and below the age of 12
years.
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ROLE OF KKT AND LIMITATION OF LIABILITY
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KKT does not control or
operate any airline, shipping company, coach, hotel, transport
vehicles, restaurant, kitchen caravan or any other facility or
service mentioned in the Brochure.
KKT shall not be responsible for any delay, improper service,
standard of service provided by any service provider or any
Independent Contractor, or for any injury, death, loss or damage
which is caused by the act or default of any hotel, airlines,
shipping companies, cruise, coach owners, tour operators who are KKT's
independent contractors.
KKT shall not be responsible for any act or actions of co-travelers,
co-passengers which may result in injury, damage to the life or limb
or property of the User, or which may lead to interference in
enjoying or availing the services provided on the outbound tour.
KKT being merely a facilitator , shall not be liable for the
following:
·
Personal
injury, sickness, accident, death, loss, delay, discomfort, increased
expenses, incidental, consequential loss and/or damage or any kind of
theft howsoever caused to the User or any person travelling with
them.
·
Any
act, omission, default of any travel agent or third party or any
other person or by any servant or agent employed by them who may be
engaged or concerned in the provision of accommodation, refreshment,
carriage facility or service for the User or for any person traveling
with him /her.
·
The
temporary or permanent loss of, or damage to, baggage or personal
belongings howsoever caused including willful negligence on the part
of any person.
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Any
delay made in delivery of the service by the concerned service
providers.
·
Failure
on the part of airline to accommodate passengers despite having
confirmed tickets for any reason whatsoever including overbooking,
change of route etc. or failure on part of hotel to allow check-in
despite confirmed booking for whatever reason.
·
Any
claims of any dispute with the tour manager.
·
Any
claim arising due to delay at the airport and if the User has to wait
at the airport or at the hotel for check-in due to any technical snag
or any other reason not attributable to KKT, KKT shall not be liable
for making any arrangements, including but not limited to food or any
hotel arrangement in case of such delays.
·
Any
damages caused to the User due to reasons beyond the control of KKT.
In no event shall the entire liability of KKT for any claims directly
and indirectly arising out of the tour exceed the total booking
amount paid by the User.
There can be exceptional circumstances where the service operators
like the airlines, hotels, the respective transportation providers or
concerns may be unable to honor the confirmed bookings due to various
reasons like climatic conditions, labor unrest, insolvency, business
exigencies, government decisions, operational and technical issues,
route and flight cancellations etc. If KKT is informed in advance of
such situations where dishonor of bookings may happen, it will make
its best efforts to provide similar alternative to its User or refund
the booking amount after reasonable service charges, if supported and
refunded by that respective service operators. The User agrees that KKT
being an agent for facilitating the booking services shall not be
responsible for any such circumstances and the customers have to
contact that service provider directly for any further resolutions
and refunds. The maximum liability of KKT in such events will be to
refund the booking amount subject to receipt from the service
providers.
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BROCHURE
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All information given in
the Brochure is based on the information available at the time of
publication. KKT reserves the right to change any information
contained in the Brochure before or after booking the outbound tour
due to any event(s) beyond the control of KKT.
In case KKT becomes aware of any change before the departure for an
Outbound Tour, KKT will take all reasonable steps to notify the User
before the departure for that Outbound Tour. In the event of KKT
becoming aware of the changes post the departure for the Outbound
Tour, the KKT tour manager or local representative will inform the
User about the change.
The prices quoted in the brochure will be calculated at the rate
prevailing at the time of printing of the brochure. KKT reserves the
right to amend the prices published in the brochure in case of
currency fluctuations, changes in the various gross rates of
exchange, and/ or fuel costs, special/ high season charge levied by
the suppliers, hike in the airline/ rail charges before the date of
departure and to surcharge accordingly. All such increases in price
must be paid for in full before the departure by the User.
Apart from the instant Terms of Service and the User Agreement, some
specific terms and conditions are mentioned against the respective
Outbound Tour in the Website as well as email communication and
confirmed booking vouchers. Those terms and conditions also form part
of the KKT User Agreement & Terms Of Service and are to be read
in consonance with each other.
No claim of the User against any change in the Brochure regarding the
Outbound Tour shall be entertained if such changes are due to reasons
beyond the control of KKT.
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MEALS AND SPECIAL REQUESTS
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The menus are pre-set for
meals on the Outbound Tour. The nature of meals is clearly indicated
in the Brochure. KKT would not entertain a request for a special meal
nor guarantees a special diet to the User except to the extent
mentioned in the brochure.
KKT reserves the right to change the menu if circumstances
necessitate such a change. In the event that the User is not able to
avail the meals in the menu for any reason, no claim can be made for
the unutilized meal against KKT.
User acknowledges that hotels worldwide serve breakfast at different
( local) time or time as specified in the confirmed booking voucher.
User understands that Hotels do not pack or room deliver breakfast.
The meal has to be consumed when served. If the User misses breakfast
due to any reason, no claim for the same shall be entertained.
KKT may, in its sole discretion, entertain the requests for special
meals, room allocations subject to such requests being honored by
respective service providers. KKT would take all the necessary steps
to ensure that these special requests are honored. However, in the
event that such special requests are not honored, KKT would not be
liable for any claim in this regard by the User. Extra cost, if any,
for special meals or any such special requests have to be borne by
the User.
User shall bear the additional charges of any special meal if
purchased by him/ her and shall not be entitled to recover the same
from KKT.
If the User fails to avail the meal due to the fault of KKT, then KKT's
liability is limited to proportionate amount that the User had paid KKT
for the meal while booking the outbound tour.
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HOTELS IN THE OUTBOUND TOUR
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KKT takes all reasonable
steps at the time of selecting the hotels that form a part of the
Outbound Tour. The selection is based on an internal assessment of
the respective hotels and such hotels selected are usually the best
in the respective categories. KKT endeavors to provide details of the
hotel to the User in advance vide proposed itinerary. However, KKT
reserves the right to change hotels before booking, subject to
availability or any other reason beyond its control.
Once the User opts for a certain category or star rating of a hotel,
later no claim or dispute with regard to the star category or type of
the hotel shall be entertained by KKT.
KKT would not be held liable or to make good any inconvenience or
discomfort caused to the User due to but not limited to the
insufficient services provided at the hotel. KKT acts as a
facilitator between the User and the hotel, and would under no
circumstances be held responsible for inadequate services provided by
the hotel.
The User would be liable to make good any damage(s) caused by any act
of him/her or their accompanying guests to the property of the hotel
in any manner whatsoever. The extent and the amount of the damage so
caused would be determined by the concerned hotel. KKT would not, in
any way, intervene in the same.
No request for the change of hotel shall be entertained after the
booking is confirmed. If User upgrades the hotel or changes the hotel
on his own, he/she agrees to bear the charges incurred for change in
the hotel and shall not be entitled to claim it from KKT.
User shall be responsible for his/ her baggage and valuables. KKT
shall not be liable for any loss of baggage or theft of User's
articles during their stay in the hotels or any time during the tour.
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ITINERARY
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KKT will provide a
proposed itinerary to the User before the booking. Such proposed
itinerary shall be subject to changes. The confirmed booking details
and hotel vouchers sent to the User before departure and after
payment of entire booking amount shall be final.
The Outbound Tour price is subject to increase without any prior
notice if this rate substantially changes prior to departure, then
the User would be required to pay such incremental tour cost before
the departure.
The days and nights of the itinerary are decided as per the
availability of hotels and airlines. No claims regarding full
utilization of last day or inclusion in the tour shall be valid.
KKT takes all reasonable steps at the time of finalizing the
itinerary for the User to ensure that the itinerary is as per the
convenience and comfort of the User. However, in the event of a
change in the itinerary, KKT would inform the User accordingly before
the departure of the User on the Outbound Tour.
Further, in the event of any change beyond the control of KKT in the
itinerary of the User post departure for outbound tour, KKT shall
inform the User accordingly as and when such a change occurs. KKT
shall not be held responsible in any manner whatsoever for any loss
that a User might suffer consequent to such a change.
KKT reserves the right to claim any additional expenses on account of
delays or changes in the itinerary, caused by any reason whatsoever.
KKT reserves the right to amend, alter, vary or withdraw any
particular departure, excursion or substitute a hotel of similar
category, or any other aspect of the itinerary, if deemed advisable
or necessary.
In the event that the User misses out on any activity on the outbound
tour due to delay on his part, KKT would not be held liable to refund
the money paid for the same.
KKT will not entertain any change in the itinerary at the request of
the User after booking, as such change might disarray the entire
tour. However, KKT may, in its sole discretion and subject to
availability, provide changes in the itinerary made at the request of
the User. User agrees to pay additional cost incurred due to such
change/cancellation.
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COACH AND SITTING
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On the Outbound Tours,
coaches are used for transfer purposes including local sightseeing.
There are no seat numbers allocated and the Users shall follow
instructions of the Tour Manager in this regard.
In case the User is carrying any valuable personal belongings, it is
advisable not to leave them behind at the time of disembarking or
leaving the coach. KKT will not be held responsible or liable in case
of loss of such items from the coach. All baggage and personal
effects are at all times and in all circumstances the responsibility
of the User.
Any damage caused to the coach during travel as a consequence of the
actions of the User shall be payable by the User and KKT would in no
manner whatsoever be liable for the same.
The drivers of the coaches are bound by specific rules like maximum
driving hours within a day/ during a week, rest period per day/ week
etc. Users will have to strictly adhere to the prescribed timetable
for the day so that the driver can complete the travel. In the event
that any of the sightseeing schedules is missed due to delays caused
by the User, the cost of same will not be refunded to the User under
any circumstances.
In the event of breakdown of any coach or any vehicle arranged for
transportation, KKT will provide an alternative within reasonable
time. KKT shall not be liable for any delays occurred due to such
breakdown or traffic jam or for any reasons causing delay in the
provision of alternative coach or vehicle.
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TIPPING
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Tipping is customary
(unless otherwise stated in the brochure) in all parts of the world
for services rendered (e.g. porters, coach drivers, guides etc.).
This is however solely at the discretion of the User.
Tipping in Europe is something that is expected of anyone providing
you a service, for example, local guides, waiters, tour manager,
porter etc. However, it is mandatory to tip the coach driver a
nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per
person per day for the duration of the tour.
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CURRENCY AND TRAVELLERS CHEQUES
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It is recommended that the
User carries money partly in local currency (i.e. in the currency of
the country where he/she is traveling), partly in traveler's cheques
or travel currency card. Traveler's cheque is a safe way to carry
money as they are easily cashable for a small service fee charged by
the bank and can be replaced if they are stolen or lost, provided you
have the traveler's cheque numbers and the counterfoil.
Alternatively, the User can carry a travel currency card, which is by
far the safest way to carry foreign currency and provides 24*7 access
to cash at relevant ATMs.
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ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
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If a child below 12 years
of age is booked on the outbound tour without paying for a separate
bed, then no separate bed will be provided in the hotel.
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BOOKINGS THROUGH THIRD PARTY/ TRAVEL AGENTS
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In case where a travel
agent through whom the Users have booked the Outbound Tour, signs the
booking form for and on behalf of the User, it shall be deemed and
construed that the Users have duly authorized the said travel agent
to sign on their behalf. The signing of the booking form by the
travel agent would be binding on the User.
If the User books with a travel agent, the contract is with the
User's travel agent and KKT is a supplier to the User's travel agent.
Correct information of the contact details of the User shall be
provided at the time of booking. KKT takes no responsibility for any
claims arising out of non-receipt of information if the specified
contact number is not reachable or does not belong to the User.
KKT takes no liability for any promises made to the User by any other
travel agent authorized by the User to make bookings. All products
and services are provided as per KKT Broachers or any other document
provided to the User at the time of booking the tour.
In case of bookings through other travel agents, refunds (if any)
will be made to the travel agent authorized by the User to make
bookings.
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FORFEITURE OF DEPOSITS
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KKT may require the User
to pay non-refundable interest-free booking fee at the time of
booking the tour.
In the event that the User cancels the booking or fails to adhere to
the tour payment schedule as informed in the documentation check list
or in the event that the visa of the destination country is not
granted or the User is unable to travel on the tour booked due to any
personal reason, including medical ground or sickness, cancellation
charges will apply as communicated to the User by KKT.
User acknowledges that booking of air tickets, hotels for a tour is
done parallel to visa processing to ensure the availability as per
the proposed itinerary. In the event of any denial or rejection of
visa, KKT shall be entitled to recover any cost incurred in making
such bookings by way of deducting cancellation charges as specified
hereinabove. User acknowledges that such charges are just and fair
and are deducted towards expenses that KKT incurs towards making
bookings at the request of the User and consequent cancellation or
non-travel by the User.
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CANCELLATION DUE TO VISA REJECTION
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All the Users traveling on
an outbound tour must be in possession of a valid visa (including
transit Visa) to enter all the countries in which the Users intends
to visit or pass through as a part of the outbound tour.
User(s) whose visas are not granted by the concerned consulates, must
intimate KKT immediately about such rejection. KKT will deduct
applicable cancellation charges in addition to any additional visa
expenses incurred and refund balance amount if any.
In case of rejection, if User wishes to reapply/appeal against
rejection of the visa, KKT shall do the same strictly pursuant to the
instructions of the User. The reapplying/appeal shall be a fresh
transaction and the User will be liable to pay the applicable fee for
such reapplying/appeal process alongwith service fee to KKT. Unless
otherwise applied by the User, KKT will not initiate reapplication of
any visa application.
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CANCELLATION CHARGES
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If the Outbound Tour is
cancelled for any reason what-so-ever, including cases of visa
rejection or voluntary cancellation by the User the cancellation
charges as mentioned in the brochure or the itinerary will apply. In
the absence of any such information, the following cancellation
charges will apply:
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Time
period in which the cancellation is made
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Charges
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45 days or more, prior
to departure
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Booking fees
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Between 44 and 31 days
of departure
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25% of Tour Cost
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Between 30 and 15 days
of departure
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50% of Tour Cost
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Between 14 and 8 days of
departure
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75% of Tour Cost
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Within 7days prior to
date of departure, or no-show for any reason what-so-ever
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100% of Tour Cost
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PAYMENT OF THE TOUR COST
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Payment shall be made as
per the payment schedule provided on the brochure, Email or any other
documented information as informed at the time of booking.
Payment can be made either online or by way of DD/cheque as specified
to the User.
Payment can be made either in INR or any other foreign
exchange/currency (as KKT depends on various out bound service
providers/ Independent contractors for the purpose of planning the
OBT) as specified in the brochure or any other documented information
provided at the time of booking.
If any cheque towards the payment is dishonored, KKT, without notice
to the User, shall be entitled to cancel the entire booking without
any liability and take recourse to appropriate legal remedy.
Final documents and airline tickets will be shared with the User only
after the balance payment is made to KKT by the User. PAN Card copy
will be required when payments amounting to Rs.25,000/- or above are
made by cash.
For purpose of computing the cost of tour or refund, the foreign
exchange components of the outbound tour will be calculated at the
prevailing day's rate of exchange. And any increase or decrease in
the rate of exchange may cause the cost of tour/ refund amount to
change and the User shall be bound to bear any such changes.
KKT is not obligated in any circumstance to provide break–up of the
invoice for each of the service included in the package.
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REFUNDS
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KKT is only a facilitator
and any refund for any service(s) which are not delivered by the
service provider /Independent Contractors or for any reason for which
the User is entitled for a refund is subject to KKT receiving the
amount from the said service provider. User acknowledges that KKT
shall not be held liable for any delay in refund or non-refund of the
amount from the respective service provider or Independent
Contractors of KKT. In such events the User shall directly approach
the service provider for any claims.
In case the User makes any changes in their accommodation while on
the Outbound Tour, KKT shall not refund or pay compensation in any
manner whatsoever. The User would also be liable to pay any
additional sum that is required to be paid consequent to the
aforesaid changes made in the accommodation.
In the event of any delay in the refund beyond the period specified
herein, the entire liability of KKT shall be refund of the said
amount with interest calculated at the applicable bank rate till the
date the refund is made.
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AMENDMENTS
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In the event of KKT amends
or alters any tour or holiday after such a tour or holiday has been
booked, the User shall have the option to continue with the tour or
holiday as amended/ altered, or to accept any alternative tour or
holiday which KKT may offer.
In either of these cases above, the User shall not be entitled to nor
KKT be liable to the User for any damage, additional expenses or
consequential loss suffered by the User. KKT’s liability in such
cases shall be only to refund the amount of the cost of the said tour
to the User (after deducting the actual expenses incurred by KKT for
the booking like visa, insurance premium, and other charges as
applicable from case to case, without any interest on the same.
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PROMOTION & DISCOUNTS
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KKT may, from time to
time, launch some promotions and discount offers on the tour package
internally or externally through advertisements and some Users in the
group tour might receive additional benefits due to entitlement to
such promotion and discounts. No claims from Users in the group for
such privileges shall lie if they are not entitled for the discounts
or eligible under the promotion.
In case of publication of any travel scheme offering any discount or
benefit by KKT, KKT shall have the sole right to withdraw such a
scheme or discount at any time.
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TOUR ARRANGEMENTS & OTHER ACTIVITIES
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For tour arrangements like
carnival, cosmos, star cruise, amusement parks, museums etc., the
terms and conditions specified by such respective entities shall also
be applicable.
It shall be the responsibility of the User to reach the place of
commencement of the tour and register with the representative of KKT/
tour guide/ tour manager at the appointed place, date and time.
If a User avails pre-tour services or part thereof, or the air
tickets (cost of which is included in the main tour cost) but fails
to join the group for the main tour at the appointed place, or
cancels the tour after using the air tickets or pre-tour arrangements
or part thereof, it shall be treated as "no show" and there
will be no refund whatsoever for the unutilized pre-tour or main tour
services.
KKT cannot be held liable for any hazard to the health, safety and
well-being of the User in the course of availing any or all
activities including adventure sports, Amusement park & rides,
ferry ride, sightseeing or any other activity that may pose a threat
of death or injury taken up by the User as a part of the OBT or on
his own while on the OBT. Any incidental damage or loss, injury, accident,
death etc. suffered in the due course of any such activity shall be
at the sole risk and liability of the User attributable to KKT.
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MISCELLANEOUS
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KKT reserves the right to
withdraw tour membership of any User whose behavior is deemed likely
to affect the smooth operation of the outbound tour or adversely
affect the enjoyment or safety of other passengers. KKT shall not be
liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User purchases a
holiday insurance.
A transfer from one tour to another prior to the departure of the
originally booked tour will be treated as a cancellation of the
original tour and would attract the cancellation charges as stated
hereunder and a fresh booking would have to be made at the prevalent
rates.
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